Welcome to our FAQ page. See below for answers to our most common questions regarding our firewood for sale, our metal fabrication shop, and the pond plants and supplies we have available. Don't see your question here? Get in touch via our online contact form, call us, or visit our shop in Fort Collins.
Q: What kind of firewood does The Koi Lagoon sell?
A: The majority of our firewood is mixed pine (which may include spruce, fir, and similar varieties).
Q: How do I place a firewood order?
A: The best way to place a wood order is to call us or visit our store.
Please do not place orders using the website contact form or our email address as they may get lost in our inbox.
Q: Does the Koi Lagoon offer firewood delivery?
A: We do offer delivery on orders containing 1/4 cord or more of firewood. We charge a per-mile delivery fee one way (which means you only pay for the mileage to your delivery location, not the mileage back.)
Q: How much firewood is in a proper cord?
A: One proper cord measures 4 feet by 4 feet by 8 feet, which means one cord is 128 cubic feet of neatly stacked firewood. To ensure our customers get what they pay for, we stack our wood into pre-measured bins. It takes two of our largest 1/2 cord bins to create a full cord.
Q: Do I have to load my own firewood if I pick it up from the shop?
A: Yes. If you are picking wood up, it is expected that you will load it into your vehicle yourself. If you are not capable of doing so, we recommend bringing a friend along to load with/for you or placing an order for firewood delivery so we can dump it in a predetermined location.
Q: When I get my firewood delivery, will Koi Lagoon staff stack it out?
A: No. Delivered firewood is dumped into a pile. It is the responsibility of the customer to relocate and organize the wood from there. If you are unable to do so, we recommend finding help among family or friends.
Q: Do I take the wood bin?
A: No, just the firewood itself. We stack into bins to offer properly sized cords, 1/2 cords, etc., but the bins themselves are not for sale.
Q: I use firewood to heat my home in the winter. When is the best time to place a large wood order of one or more cords?
A: If you will be relying on firewood as your home's primary heat source during the winter season, it is always best to start stocking up on firewood as early as possible, up to a year prior to when you plan to burn it. The latest we recommend placing these types of orders is the summer before, say June or July. We fulfill wood orders as far into the winter season as possible, but our stock often fluctuates as the cold weather moves in.
Curious about our current stock? Check the homepage for updates, give us a call, or send us an email using our online contact form.
Q: What is a chunk bin?
Our best firewood value comes from our chunk bins of firewood for sale. We fill these bins with pieces that do not stack nicely into our other bins, such as log ends, knots, and twisty pieces. Chunk bins are perfect for a fire pit or bon fire as they often include larger pieces than our standard splits.
Q: I can't fit the standard 16-inch pieces into my wood burning stove. Can you cut shorter pieces?
A: Of course! If our standard 16-inch pieces won't work for you, we can offer you a custom cut firewood order for a small labor fee. Simply give us a call or drop by to place your custom-cut firewood order.
Q: Does Koi Lagoon install ponds or pond equipment?
A: We DO NOT install ponds or pond equipment although we are more than happy to help by offering guidance based on our experience on what size pump you need, fish-safe algae products, etc. We carry a variety of pond supplies, including pond pumps, water garden plants, pond filter systems, fish food, and much more!
Q: Does Koi Lagoon do pond maintenance?
A: No. Sometimes, we can recommend other professionals for pond maintenance, but we no longer offer this service.
Q: When should I start feeding my fish after winter?
A: Feeding your fish too early may kill them because their bodies cannot yet process food. To ensure healthy fish, only start feeding them again once their water HOLDS a temperature of at least 50° F. If the water temp still falls below 50° in the evenings, it is too early.
Need a thermometer? Stop by our store to shop our pond supplies.
Q: When do the water plants, such as tropical lilies, become available?
A: Water plants are especially susceptible to frost, so they do not typically become available until the overall outside temperature is high enough. Usually, this occurs just after Mother's Day. We typically offer various bog plants, water lilies, floating pond plants, oxygenators, and more!
Q: Does Koi Lagoon sell fish?
A: We DO NOT have fish for sale, but we do carry all other necessities for keeping a healthy pond with happy fish, including pond treatments, fish food, and more.
Q: How do I calculate the volume of my pond in gallons?
A: To calculate the volume of your pond, first multiply the dimensions in feet: length X width X depth, and then convert to gallons by multiplying by 7.5. To account for sloping and shelving, multiply by 0.7.
Ex: A pond 5 feet wide, 10 feet long, and 4 feet deep with sloping sides:
5 X 10 X 4 X 0.7 X 7.5 = Approximately 1,050 gallons
Q: Does Koi Lagoon do metal repairs?
A: Our AWS-certified welder is set up to weld TIG, MIG, and stick, so we can make repairs on anything from stainless steel to bronze. Bring us your broken metal furniture, lawn ornaments, storage tanks, etc., and we can give you a quote. Cost estimates are based on the time it takes to properly make the repair.
Q: Can I order metal signs/decorations based on a drawing I did?
A: Yes. In addition to creating metal signs and metal decor using the multitude of designs we have on hand, we are able to create custom designs and even use something you drew yourself. Please visit our shop to discuss your custom metal sign or decoration with our metal fabrication experts.
*Provided images may be simplified and/or modified within customer expectations. Larger images with high resolutions import more cleanly into the CNC Plasma computer program.
Q: I've seen fire pits at Koi Lagoon. Where do these come from?
A: We build all of our outdoor fire pits for sale right here at our shop. We often have floor models available for purchase, but we can also create a custom fire pit for you to match your specific function and design needs.
Q: I have a fire pit base that needs a new bowl/insert. Can Koi Lagoon create a new one that will fit in my current fire pit?
A: Absolutely! We have helped several customers whose fire pit inserts had burned or rusted through by offering custom fire pit bowls. Visit our Custom Metal Fabrication page linked below to view an example of a custom fire pit bowl.
Koi Lagoon Inc.
The Koi Lagoon 2000 East Lincoln Avenue, Fort Collins, CO 80524 US
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